Tag: customer_service
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United Airlines Launches Gate-Side Food Delivery Pilot at Newark Airport
United Airlines is piloting a new gate-side food and travel essential delivery service at Newark Liberty International Airport. Customers can pre-order via the United app for convenient pickup, aiming to simplify the travel experience.
BusinessScience & TechnologyTransportationComputers and InternetEconomy United AirlinesNewark Liberty International AirportFood DeliveryIn-App OrderingTerminal CCustomer ServiceAirlines
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United Unveils Industry-First Mobile App Feature for Earlier Flight Standby
United Airlines introduces an industry-first mobile app feature, allowing customers to standby for up to three earlier flights during disruptions. The app automatically monitors for open seats and notifies users, enhancing flexibility for travelers, especially during busy periods like Labor…
BusinessScience & TechnologyComputers and InternetTransportationEconomySocial Issues United Airlinesmobile apptravel disruptionstandbycustomer serviceLabor Dayairline technology
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Fairfax County Unveils "Ask Fairfax" AI Chatbot for Enhanced Public Service
Fairfax County introduces "Ask Fairfax," a new generative AI chatbot offering conversational, multi-language answers from fairfaxcounty.gov to improve customer service and simplify access to county programs.
Politics and GovernmentScience & TechnologyLaw EnforcementGeneral PoliticsArtificial IntelligenceEmployment and LaborEnvironment Fairfax CountyAIChatbotCustomer ServiceGenerative AIPublic ServicesFree TreesFairfax County GovernmentRestonVirginiaVA
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Fairfax County Launches Self-Pay Kiosks for Car Tax Payments
Fairfax County now offers four self-pay kiosks for car tax payments, accepting cash, credit, debit, and checks. This initiative modernizes tax systems and improves customer service by providing convenient new options for residents.
Politics and GovernmentLaw EnforcementState GovernmentsEconomyTransportationSocial Issues Fairfax CountySelf-pay kiosksCar taxesTax paymentsCustomer serviceGovernment servicesLocal governmentFairfax County GovernmentRestonVirginiaVA
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Social Security Administration Celebrates 91 Years with Transformative Service Improvements
The Social Security Administration marks 91 years, announcing significant customer service improvements. Commissioner Frank J. Bisignano's digital-first strategy led to reduced wait times, increased online services, and a $16 billion saving.
Politics and GovernmentBusinessFederal GovernmentGeneral PoliticsEconomySocial IssuesEmployment and Labor Social Security AdministrationCustomer ServiceDigital TransformationFrank J. BisignanoDisability BenefitsAnniversaryBaltimore
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USPS Embraces AI to Revolutionize Postal and Logistics Operations
The U.S. Postal Service is leveraging artificial intelligence to transform operations, improve customer service, and reduce costs. With over 35 AI use cases, USPS aims to move beyond narrow applications to integrate AI into core processes for future competitiveness.
Science & TechnologyBusinessArtificial IntelligenceComputers and InternetTransportationFederal GovernmentEconomy Postal ServiceLogisticsTechnologyOperationsCustomer ServiceData Infrastructure
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IRS Launches Nationwide Hiring Drive for Customer Service and Tax Roles
The IRS is hosting nationwide hiring events through July for seasonal customer service representatives and tax examining technicians. These entry-level roles offer competitive pay, benefits, and career development, aiming to enhance taxpayer experience and workforce efficiency.
Politics and GovernmentBusinessFederal GovernmentEmployment and LaborEducationEconomy IRSHiring EventsCustomer ServiceTax TechniciansPublic ServiceEmploymentCareers
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Social Security Commissioner Highlights Service Improvements During Ohio Visit
SSA Commissioner Frank J. Bisignano visited Ohio with Senator Bernie Moreno, highlighting significant customer service improvements through a digital-first approach, reducing wait times, enhancing online services, and cutting disability claims backlogs for millions of Americans.
Politics and GovernmentScience & TechnologyUSAGeneral PoliticsWhite HouseFederal GovernmentComputers and InternetSocial Issues Social Security AdministrationFrank J. BisignanoBernie MorenoOhioCustomer ServiceDigital TransformationDisability Claims
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Commissioner Frank J. Bisignano Marks One Year Leading Social Security Transformation
Commissioner Frank J. Bisignano celebrates his first year as the 18th Senate-confirmed leader of Social Security, highlighting advancements in customer service, digital transformation, and fraud prevention.
financial_news Social Security AdministrationFrank J. BisignanoGovernmentDigital TransformationFraud PreventionCustomer ServicePersonal Finance
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Media Monitor: CBC News reports Rogers customers frustrated by service
CBC News reports that Rogers customers are complaining about poor customer service and long wait times. Experts cite a lack of competition and regulatory protections as the cause.
BusinessPolitics and GovernmentWorldSportCanadaEconomyFederal GovernmentLaw Enforcement Rogerscustomer servicetelecommunicationslayoffsregulationConsumer IssuesCanadian Broadcasting Corporation (CBC)