Tag: customer_service
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Fairfax County Launches Self-Pay Kiosks for Car Tax Payments
Fairfax County now offers four self-pay kiosks for car tax payments, accepting cash, credit, debit, and checks. This initiative modernizes tax systems and improves customer service by providing convenient new options for residents.
Politics and GovernmentLaw EnforcementState GovernmentsEconomyTransportationSocial Issues Fairfax CountySelf-pay kiosksCar taxesTax paymentsCustomer serviceGovernment servicesLocal governmentFairfax County GovernmentRestonVirginiaVA
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Social Security Administration Celebrates 91 Years with Transformative Service Improvements
The Social Security Administration marks 91 years, announcing significant customer service improvements. Commissioner Frank J. Bisignano's digital-first strategy led to reduced wait times, increased online services, and a $16 billion saving.
Politics and GovernmentBusinessFederal GovernmentGeneral PoliticsEconomySocial IssuesEmployment and Labor Social Security AdministrationCustomer ServiceDigital TransformationFrank J. BisignanoDisability BenefitsAnniversaryBaltimore
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USPS Embraces AI to Revolutionize Postal and Logistics Operations
The U.S. Postal Service is leveraging artificial intelligence to transform operations, improve customer service, and reduce costs. With over 35 AI use cases, USPS aims to move beyond narrow applications to integrate AI into core processes for future competitiveness.
Science & TechnologyBusinessArtificial IntelligenceComputers and InternetTransportationFederal GovernmentEconomy Postal ServiceLogisticsTechnologyOperationsCustomer ServiceData Infrastructure
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IRS Launches Nationwide Hiring Drive for Customer Service and Tax Roles
The IRS is hosting nationwide hiring events through July for seasonal customer service representatives and tax examining technicians. These entry-level roles offer competitive pay, benefits, and career development, aiming to enhance taxpayer experience and workforce efficiency.
Politics and GovernmentBusinessFederal GovernmentEmployment and LaborEducationEconomy IRSHiring EventsCustomer ServiceTax TechniciansPublic ServiceEmploymentCareers
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Social Security Commissioner Highlights Service Improvements During Ohio Visit
SSA Commissioner Frank J. Bisignano visited Ohio with Senator Bernie Moreno, highlighting significant customer service improvements through a digital-first approach, reducing wait times, enhancing online services, and cutting disability claims backlogs for millions of Americans.
Politics and GovernmentScience & TechnologyUSAGeneral PoliticsWhite HouseFederal GovernmentComputers and InternetSocial Issues Social Security AdministrationFrank J. BisignanoBernie MorenoOhioCustomer ServiceDigital TransformationDisability Claims
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Commissioner Frank J. Bisignano Marks One Year Leading Social Security Transformation
Commissioner Frank J. Bisignano celebrates his first year as the 18th Senate-confirmed leader of Social Security, highlighting advancements in customer service, digital transformation, and fraud prevention.
financial_news Social Security AdministrationFrank J. BisignanoGovernmentDigital TransformationFraud PreventionCustomer ServicePersonal Finance
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Media Monitor: CBC News reports Rogers customers frustrated by service
CBC News reports that Rogers customers are complaining about poor customer service and long wait times. Experts cite a lack of competition and regulatory protections as the cause.
BusinessPolitics and GovernmentWorldSportCanadaEconomyFederal GovernmentLaw Enforcement Rogerscustomer servicetelecommunicationslayoffsregulationConsumer IssuesCanadian Broadcasting Corporation (CBC)