Tag: digital_transformation

• Social Security Commissioner Highlights Service Improvements During Ohio Visit

  27 May 2026 10:52 a.m. · Source: Social Security Administration

  SSA Commissioner Frank J. Bisignano visited Ohio with Senator Bernie Moreno, highlighting significant customer service improvements through a digital-first approach, reducing wait times, enhancing online services, and cutting disability claims backlogs for millions of Americans.

  Politics and GovernmentScience & TechnologyUSAGeneral PoliticsWhite HouseFederal GovernmentComputers and InternetSocial Issues Social Security AdministrationFrank J. BisignanoBernie MorenoOhioCustomer ServiceDigital TransformationDisability Claims

• Media Monitor: Digital Investments Fall Short Without Customer Focus, AI Offers Solutions

  11 May 2026 9:33 a.m. · Source: MIT Technology Review

  McKinsey research indicates digital investments often fail to deliver full value. MIT Technology Review Insights reports that a customer-back engineering approach, leveraging AI, can transform outcomes, according to Capital One.

  BusinessScience & TechnologyArtificial IntelligenceComputers and InternetEconomyEducation Digital TransformationCustomer ExperienceCapital OneMcKinseyMIT Technology ReviewAgentic AIMITsciencetechnology

• Commissioner Frank J. Bisignano Marks One Year Leading Social Security Transformation

  7 May 2026 12:13 p.m. · Source: Social Security Administration

  Commissioner Frank J. Bisignano celebrates his first year as the 18th Senate-confirmed leader of Social Security, highlighting advancements in customer service, digital transformation, and fraud prevention.

  financial_news Social Security AdministrationFrank J. BisignanoGovernmentDigital TransformationFraud PreventionCustomer ServicePersonal Finance

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