Tag: customer_satisfaction
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USPS Watchdog Finds Widespread Survey Manipulation Inflated Customer Satisfaction Scores
A USPS inspector general audit found employees manipulated customer surveys, driving part of a 5 percent satisfaction increase reported to regulators from fiscal years 2023 to 2025.
BusinessPolitics and GovernmentLaw EnforcementFederal GovernmentLegalSocial Issues USPSOffice of Inspector Generalcustomer survey integritycustomer satisfactionaudit reportPostal Serviceemployee misconduct